Last Updated: 6 June, 2023
INFORMATION WE COLLECT.
Helnix collects both Personal Information and Non-Personal Information ("Collected Information") about its customers in order to: (i) provide Helnix services; (ii) provide customer and technical support; and, (iii) for other business-related purposes, such as billing or marketing. “Personal Information” means any information that can be used to identify you. Some examples of Personal Information include your name, address, email address and phone number. “Non-Personal Information” means information that on its own cannot be used to identify you. Some examples of Non-Personal Information include usage data relating to Helnix websites and Helnix products, language preferences and Helnix website page views. Collected Information may be aggregated and/or made anonymous. When information is aggregated, it is combined with information about other customers and users. When information is made anonymous, Personal Information is removed from collected data and the remaining portion of the data, containing only Non-Personal Information, is used for other internal or external uses, such as, for example, to determine ways we can improve Helnix products and services or to collect information on usage. Aggregated information that includes Personal Information is considered Personal Information until it has been made anonymous. Information that is made anonymous is considered Non-Personal Information.
USE OF INFORMATION.
Helnix is not in the business of selling your information. We consider this information to
be an important part of our relationship with you. Helnix uses the personally identifiable
personally identifiable information for a certain reason, we may use the personally identifiable
information in connection with the reason for which it was provided. For example, if you provide
personally identifiable information in order to access Helnix services, we will use the
information for that purpose and connected purposes, such as to monitor your use of the services.
Personally identifiable information may also be used to provide you with information concerning
new products and services offered on the website, for the purpose of notifying you concerning
technical matters or policy changes, to improve website content and functioning, to assist us in
meeting customer needs, or for similar purposes.
We will retain personal information we obtain from our customers for as long as needed to provide services. We will retain and use this personal information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
CUSTOMER INFORMATION MODIFICATIONS
If you have submitted personally identifiable information to us, you may update or modify that information by editing your account profile or by emailing or otherwise contacting us to make the requested changes.
We take commercially reasonable and appropriate precautions to protect your personally identifiable information in our possession from loss, misuse, destruction, unauthorized disclosure and alteration. We will follow generally accepted industry standards to protect the personally identifiable information that you provide. However, no company can fully eliminate the security risks associated with the collection, transmission and storage of personal information and therefore, we cannot guarantee absolute security. Therefore, any transmission is at your own risk.
This website is not directed to, nor intended for use by, persons under the age of 18 and we do not knowingly collect personal information from children under the age of 18. Any person who provides their information to Helnix warrants to us that they are 18 years of age or older.
LINKS TO OTHER SITES.
This website may contain links to other sites that are not owned or controlled by Helnix. Please be aware that Helnix is not responsible for the privacy practices or the content of sites maintained by others and those sites will be governed by their own privacy policies which we encourage you to carefully review.
The Helnix website, and the services provided herein, including without limitation, the cloud storage functions, are provided to you on an "AS-IS" basis, without any guarantee of availability. Helnix expressly disclaims responsibility for occurances beyond our direct control.